Delete your Elex Exchange account
Elex Exchange is a trading floor for GST-registered electronics businesses in India, on the website www.elexexchange.com and the Elex Exchange mobile app. It is operated by Ledgermind Services Private Limited (CIN U69202HR2023PTC112028), operating under the brand Elex Exchange. This page explains how to delete your account and what happens to your data when you do.
Delete it in the app
- Open the Elex Exchange app and sign in.
- Go to My Business › Your account › Delete account.
- Type DELETE and confirm.
Delete it on the website
- Sign in at www.elexexchange.com.
- Open My Business › Delete account, the last section of the page.
- Type DELETE and press Delete my account.
If you are signed out, the link takes you to sign in first, then to Delete account.
Ask us by email
If you cannot use the app or the website, or no longer have your password, write to [email protected]. Send it from your registered email address if you can, and include:
- that you want your account deleted;
- your business code (shown under My Business), or the mobile number or email address registered with us; and
- your name and the business name, so we can find the right account.
We may need to confirm who you are before we close the account. We reply as section 11 of our Privacy policy says.
What happens when you delete your account
- Your account closes at once and you can no longer sign in.
- If you are the Director (the business owner), the whole business closes: its listings come off the floor and every team member loses access.
- If you are a team member, only you leave. The business and the rest of the team carry on.
- Deals already made are not undone.
What is deleted and what is kept
We delete or anonymise your data 180 days after the account closes, except what the law requires us to keep.
| Data | What happens to it |
|---|---|
| Account, business and verification details | Deleted or anonymised 180 days after the account closes |
| Listings, chats, offers and deal records | Deleted or anonymised 180 days after the account closes |
| Ratings and reviews you gave other traders | May stay, because they form part of that trader’s record |
| Payment, invoice and tax records | Kept for at least eight years, as the law requires |
| Contact records and security logs | Kept for at least one year |
Section 8 of our Privacy policy sets out every period, and when we may keep data for longer, such as for a legal claim or a dispute.